-Most orders ship out in 1-3 business days.
-For "custom items" please allow 3-7 business days for items to be made, depending on the item. Please leave all custom information in the notes to seller on the cart page. This can delay your order if we have to track this down!
-If the item does not say "Custom", it can NOT be changed, it will ship out as is!
-If you would like an item in another color scheme or need an animal you don't see listed, just contact us
for a custom listing.
-If you need an item rushed, please contact me PRIOR to purchasing to see if we can accommodate.
-We are in the office Monday-Friday (excluding holidays). If you contact us over the weekend, or on holidays we will do our best to get back to you as soon as possible!
-For holiday closures, or shop delays please see our home page for updates.
-Make sure to verify that your shipping address is correct, all items will be sent to the address shown at the time of checkout.
-We are NOT responsible for any delays that arise after your item has been sent out.
-All shipping times are estimates, based on USPS shipping. If you need rushed shipping or guaranteed shipping, contact us for a quote.
-Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
-As each item is custom made, there are NO RETURNS or EXCHANGES. -Please read ALL information prior to purchase, including sizes of animals.
-Please contact me if you have any issues with your order when it arrives.